@article {9999,
	title = {Roles and politeness behavior in community-based Free/Libre Open Source Software development},
	journal = {Information and Management},
	volume = {54},
	year = {2017},
	pages = {573-582},
	abstract = {Community-based Free/Libre Open Source Software (FLOSS) development relies on contributions from both core and peripheral members. Prior research on core-periphery has focused on software coding-related behaviors. We study how core-periphery roles are related to social-relational behavior in terms of politeness behavior. Data from two FLOSS projects suggest that both core and peripheral members use more positive politeness strategies than negative strategies. Further, core and peripheral members use different strategies to protect positive face in positive politeness, which we term respect and intimacy respectively. Our results contribute to FLOSS research and politeness theory. 
},
	keywords = {Core-periphery structure, Open source software development, Politeness behavior},
	doi = {10.1016/j.im.2016.11.006},
	attachments = {https://crowston.syr.edu./sites/crowston.syr.edu/files/Group_maintenance\%20paper\%20to\%20share.pdf},
	author = {Kangning Wei and Kevin Crowston and Eseryel, U. Yeliz and Heckman, Robert}
}
@proceedings {,
	title = {Depicting What Really Matters: Using Episodes to Study Latent Phenomenon},
	year = {2008},
	abstract = {Research on processes and practices around information systems is often best conducted in naturalistic setting. To conduct valid and reliable research in such settings, researchers must find ways to reliably bound the phenomenon in which they are interested. In this paper we propose that researchers use episodes{\textemdash}events or processes occurring over a specified period of time{\textemdash}to isolate that which interests them from the vast set of related human behavior. The paper discusses the nature of episodes in the literature and suggests particular research settings in which episodes can be useful. The paper describes a three stage methodology to identify episodes for systematic data collection and analysis. The paper presents an example study using episodes to study group learning process in distributed groups.},
	keywords = {Learning, Process},
	attachments = {https://crowston.syr.edu./sites/crowston.syr.edu/files/Depicting\%20What\%20Really\%20Matters\%20Using\%20Episodes\%20to\%20Study\%20Latent\%20Phe.pdf},
	author = {Annabi, Hala and Kevin Crowston and Heckman, Robert}
}
