@article {Sawyer:2005,
	title = {Redefining access: Uses and roles of information and communication technologies in the US residential real estate industry from 1995 to 2005},
	journal = {Journal of Information Technology},
	volume = {20},
	number = {4},
	year = {2005},
	pages = {213{\textendash}233},
	abstract = {We discuss three industry-level changes in the US residential real estate industry due, in part, to the take up and uses of information and communication technologies (ICT): (1) changes in the processes of transacting residential real estate, (2) changing roles for information, and (3) changing nature of intermediation, with the real estate transaction as more complex than the seller{\textendash}agent{\textendash}buyer simplification would suggest. We speculate that these changes are currently indeterminate due to ongoing confusion among the impacts of first and second-level effects, the roles of ICT in redefining access to data, and the importance of localized, social structures of real estate markets. To develop these findings, we take an institutional perspective and draw on multiple data collection methods. This provides us a means to highlight the value of an institutional perspective for studying industrial-level change.},
	keywords = {Computer-Mediated Communication, Real Estate},
	doi = {10.1057/palgrave.jit.2000049},
	attachments = {https://crowston.syr.edu./sites/crowston.syr.edu/files/jit05.pdf},
	author = {Sawyer, Steve and Rolf Wigand and Kevin Crowston}
}
@article {Sawyer:2003,
	title = {The social embeddedness of transactions: Evidence from the residential real estate industry},
	journal = {The Information Society},
	volume = {19},
	number = {2},
	year = {2003},
	pages = {135{\textendash}154},
	abstract = {Information and communications technologies (ICT) are becoming pervasive in the residential real-estate industry and their usage is affecting the work lives of real-estate agents. Drawing on data from a regional study of the residential real-estate industry in the United States, we focus on the disintermediation or, more accurately, the reintermediation of real-estate agents in the sales process. Using data collected from interviews, direct observation, and archival records, we examine how real-estate agents are (1) taking advantage of new ICT in their work, and (2) protecting themselves from others wishing to displace their position in the real-estate value chain. Our analysis of this activity draws on two contrasting theoretical perspectives to illuminate the roles of residential real-estate agents: transaction cost and social capital. The results of this study provide insights into the ways in which ICT are used to build and draw on the social relationships that underpin the actual transactions, to help guide the process of buying/selling a house, and to invoke expertise as needed. },
	keywords = {Computer-Mediated Communication, Coordination, Real Estate},
	doi = {10.1080/01972240309460},
	attachments = {https://crowston.syr.edu./sites/crowston.syr.edu/files/tis2001final.pdf},
	author = {Sawyer, Steve and Kevin Crowston and Rolf Wigand and Allbritton, Marcel}
}
@proceedings {Wigand:2001,
	title = {Information and communication technologies in the real estate industry: Results of a pilot survey [Research in progress]},
	year = {2001},
	pages = {339-343},
	address = {Bled, Slovenia},
	abstract = {We have been studying the growing use of information and communication technologies (ICT) in the residential real estate industry and the effects of this use on how realtors work. Earlier stages of our project involved qualitative research to develop a better understanding of the industry, the work of realtors and their use of ICT. In this paper we report on the results of qualitative research and a pilot of a survey intended to gather large-scale data on realtors and ICT use.},
	keywords = {Real Estate},
	attachments = {https://crowston.syr.edu./sites/crowston.syr.edu/files/ecis2001.pdf},
	author = {Rolf Wigand and Kevin Crowston and Sawyer, Steve and Allbritton, Marcel},
	editor = {Smithson, Steve and Gricar, Joze and Podlogar, Mateja and Avgerinou, Sophia}
}
@article {Crowston:2001,
	title = {Investigating the interplay between structure and information and communications technology in the real estate industry},
	journal = {Information, Technology \& People},
	volume = {14},
	number = {2},
	year = {2001},
	pages = {163{\textendash}183},
	abstract = {Information and communication technologies (ICTs) are reshaping many industries, often by reshaping how information is shared. However, while the effects and uses of ICT are often associated with organizations (and industries), their use occurs at the individual level. To explore the relationships between individual uses of ICT and changes to organization and industry structures, we examined the residential real estate industry. As agents, buyers and sellers increase their uses of ICT, they also change how they approach their daily work. The increasing uses of ICT are simultaneously altering industry structures by subverting some of the realtors{\textquoteright} control over information while also reinforcing the existing contract-based structures. This structurational perspective and our findings help to explain why information intermediaries persist when technology-based perspectives would suggest their disappearance.},
	keywords = {Real Estate},
	doi = {10.1108/09593840110695749},
	attachments = {https://crowston.syr.edu./sites/crowston.syr.edu/files/itp2001.pdf},
	author = {Kevin Crowston and Sawyer, Steve and Rolf Wigand}
}
@proceedings {Sawyer:2000,
	title = {How do information and communication technologies reshape work? Evidence from the residential real estate industry},
	year = {2000},
	address = {Brisbane, Australia, December 10{\textendash}13},
	abstract = {We are exploring how information and communication technology (ICT) use affects the work lives of real estate agents, the process of selling/buying houses, and the overall structure of the residential real estate industry. Earlier stages of our work involved intensive field research on how real estate agents use ICT. In this paper, we report on the design and analysis of a pilot survey of 868 agents intended to investigate their ICT use more generally. Analysis of the 153 responses to this survey sheds light on how ICT use supports information control, enables process support, and helps agents to extend and maintain their social capital.},
	keywords = {Real Estate},
	attachments = {https://crowston.syr.edu./sites/crowston.syr.edu/files/00RIP21.pdf},
	author = {Sawyer, Steve and Kevin Crowston and Allbritton, Marcel and Rolf Wigand}
}
@proceedings {Sawyer:1999a,
	title = {ICT in the real estate industry: Agents and social capital},
	year = {1999},
	address = {Milwaukee, WI},
	abstract = {For the past year, we have been involved in a study of the ways in which information and communications technologies (ICT) are becoming pervasive in the residential real estate industry and their effects on the work lives of real estate agents. Our initial results suggest that analyzing an agent{\textquoteright}s social capital{\textendash}the set of social resources embedded in relationships{\textendash}provides insight into how real estate agents work and how that work is affected by ICT. Social capital has three components: structural, relational, and cognitive. ICT use affects all three components. },
	keywords = {Real Estate},
	attachments = {https://crowston.syr.edu./sites/crowston.syr.edu/files/ICT\%20in\%20the\%20real\%20estate\%20industry\%20Agents\%20and\%20social\%20capital.pdf},
	author = {Sawyer, Steve and Kevin Crowston and Rolf Wigand}
}
