@proceedings {Wigand:2001,
	title = {Information and communication technologies in the real estate industry: Results of a pilot survey [Research in progress]},
	year = {2001},
	pages = {339-343},
	address = {Bled, Slovenia},
	abstract = {We have been studying the growing use of information and communication technologies (ICT) in the residential real estate industry and the effects of this use on how realtors work. Earlier stages of our project involved qualitative research to develop a better understanding of the industry, the work of realtors and their use of ICT. In this paper we report on the results of qualitative research and a pilot of a survey intended to gather large-scale data on realtors and ICT use.},
	keywords = {Real Estate},
	attachments = {https://crowston.syr.edu./sites/crowston.syr.edu/files/ecis2001.pdf},
	author = {Rolf Wigand and Kevin Crowston and Sawyer, Steve and Allbritton, Marcel},
	editor = {Smithson, Steve and Gricar, Joze and Podlogar, Mateja and Avgerinou, Sophia}
}
@article {Crowston:2001,
	title = {Investigating the interplay between structure and information and communications technology in the real estate industry},
	journal = {Information, Technology \& People},
	volume = {14},
	number = {2},
	year = {2001},
	pages = {163{\textendash}183},
	abstract = {Information and communication technologies (ICTs) are reshaping many industries, often by reshaping how information is shared. However, while the effects and uses of ICT are often associated with organizations (and industries), their use occurs at the individual level. To explore the relationships between individual uses of ICT and changes to organization and industry structures, we examined the residential real estate industry. As agents, buyers and sellers increase their uses of ICT, they also change how they approach their daily work. The increasing uses of ICT are simultaneously altering industry structures by subverting some of the realtors{\textquoteright} control over information while also reinforcing the existing contract-based structures. This structurational perspective and our findings help to explain why information intermediaries persist when technology-based perspectives would suggest their disappearance.},
	keywords = {Real Estate},
	doi = {10.1108/09593840110695749},
	attachments = {https://crowston.syr.edu./sites/crowston.syr.edu/files/itp2001.pdf},
	author = {Kevin Crowston and Sawyer, Steve and Rolf Wigand}
}
@proceedings {Sawyer:1999a,
	title = {ICT in the real estate industry: Agents and social capital},
	year = {1999},
	address = {Milwaukee, WI},
	abstract = {For the past year, we have been involved in a study of the ways in which information and communications technologies (ICT) are becoming pervasive in the residential real estate industry and their effects on the work lives of real estate agents. Our initial results suggest that analyzing an agent{\textquoteright}s social capital{\textendash}the set of social resources embedded in relationships{\textendash}provides insight into how real estate agents work and how that work is affected by ICT. Social capital has three components: structural, relational, and cognitive. ICT use affects all three components. },
	keywords = {Real Estate},
	attachments = {https://crowston.syr.edu./sites/crowston.syr.edu/files/ICT\%20in\%20the\%20real\%20estate\%20industry\%20Agents\%20and\%20social\%20capital.pdf},
	author = {Sawyer, Steve and Kevin Crowston and Rolf Wigand}
}
