Papers
A coordination theory approach to process description and redesign. In Organizing Business Knowledge: The MIT Process Handbook.
. (2003). wp204 (351.26 KB)Tools for inventing organizations: Toward a handbook of organizational processes. Management Science, 45(3), 425–443. https://doi.org/10.1287/mnsc.45.3.425
. (1999). ms99 (3.09 MB)