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Information technology and work organization. In , Handbook of Human-Computer Interaction (pp. 1051–1070). Amsterdam: Elsevier.
. (1988). Original paper.pdf (2.68 MB)Cognitive science and organizational design ( ). In Proceedings of the 1986 ACM conference on Computer-supported cooperative work (CSCW '86) (pp. 43-61). https://doi.org/10.1145/637069.637076
. (1986). p43-crowston.pdf (1.21 MB)Cognitive science and organizational design: A case study of computer conferencing. Human Computer Interaction, 3(1), 59–85. https://doi.org/10.1207/s15327051hci0301_4
. (1987). Original paper.pdf (2.35 MB)